The controller of the personal data of the site VALAMMAR.EE is VALAMMAR OÜ (registry code 14636836), located at Tallinn (Estonia), phone +372 55598581 and email valammar@valammar.ee

 

What personal data are processed

 

• name, phone number and email address;

• customer support data.

 

Why personal data are processed

 

Personal data are used to manage the customer’s requests.

 

Personal data such as email, phone number and the customer's name are processed to handle any issues relating to the provision of goods and services (customer support).

 

The IP address or other web identifiers of a user of the site are processed for the provision of the site as an information society service and for web use statistics.

 

Legal grounds

 

Personal data are processed for the purpose of performing a contract concluded with the customer.

 

Personal data are processed for performing legal obligations (such as accounting and the settlement of consumer complaints).

 

Recipients of personal data

 

Personal data may be transmitted to IT service providers if this is necessary for ensuring the functionality of the site or for data hosting.

 

Security and access to data

 

Personal data can be accessed by the staff of the site in order to settle technical issues related to the use of the site and to provide customer support.

 

The site takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.

 

Personal data are transmitted to the data processors of the site (such as the providers of transport and data hosting services) and processed under contracts concluded between the site and the processors. The processors must ensure appropriate safeguards when processing personal data.

 

Withdrawal of consent

 

Where personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw his/her consent by notifying customer support by email.

 

Storage

 

Personal data are erased upon the closure of a customer account of the online shop, unless the storage of the data is necessary for accounting purposes or for the settlement of consumer disputes.

 

For online purchases made without a customer account, the purchase history is stored for three years.

 

In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the end of the limitation period.

 

Personal data needed for accounting purposes are stored for seven years.

 

Erasure

 

For the erasure of the personal data, customer support must be contacted via email requests of erasure are responded to no later than within one month and the period of erasure shall be specified.

 

Transmission

 

Requests to transmit personal data submitted via email are responded to within one month. Customer support identifies the person and indicates what personal data are to be transmitted.

 

Dispute resolution

 

Disputes concerning the processing of personal data are settled through customer support (CONTACT). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).